The website operated at https://bridgework.com and such other locations as made available from time to time (collectively, the "Website") and the BridgeWork Mobile Applications, Application Programming Interfaces and the services offered therefrom (collectively, the "Service") are operated by BridgeWork Inc. and its corporate affiliates (collectively, "us", "we" or the "BridgeWork Companies").
These Terms and Conditions (the "Agreement") apply to each User (as defined below). By using our App or our Service, you agree to be bound by and be in lieu of) any other terms of use posted on https://bridgework.com, in connection with the App, and linked from our Terms and Conditions page at https://bridgework.com/terms_and_conditions. These terms, together constitute the entire Agreement (the "Agreement") between us and you. By accessing or using the Service, you (together with all persons accessing or using the Service, collectively, the "Users") signify that you have read, understand and agree to be bound by this Agreement with respect to the Website, the App, our provision of the Service, and your use of them.
YOU MAY NOT USE THE SERVICES IF YOU ARE UNDER THE AGE OF MAJORITY IN THE JURISDICTION IN WHICH YOU RESIDE (I.E., IF YOU ARE A MINOR).
PLEASE READ THIS AGREEMENT CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE, BUT ARE NOT LIMITED TO, VARIOUS LIMITATIONS AND EXCLUSIONS, AND INDEMNITIES.
The Service enables Users who are seeking help ("Requesting Users") with various services, including those around the home to connect, through the Website or App, with service professionals (the "Home Service Professionals") who would like to be matched with Requesting Users and Home Service Professionals. We do not provide Services to Requesting Users or Home Service Professionals. We are not responsible for the performance of Home Services. We have no control over the quality or timing of the Home Services performed by Home Service Professionals, the integrity, responsibility or any actions of Requesting Users or Home Service Professionals. You must become a registered User by creating a User Account (as defined below) to request assistance and connect with a Home Service Professional. You may also create a User Account to provide services through our platform.
A User may use the Service to post a request to have a particular Home Service provided (a "Request"). Such Requests must be clearly worded, posted in the relevant category of service, and be a fair and accurate description of the work to be done. When making a request, the Requesting User is solely responsible for confirming the accuracy of all information provided, including, the work requested to be done and the location of the Premises (as will require such Home Services (the "Premises"). Each Request is subject to our review and approval. We reserve the right to refuse to post any Request, or to remove any Request at any time, in our sole discretion. Requesting Users may make a separate Request for each Home Service requested. As a Requesting User, by confirming your Request, you understand and agree that you have made an offer for a Home Service Professional to perform the Home Service. Once we post your Request, any Home Service Professional has the power to accept or reject the Request in his or her sole discretion. Once we find a Home Service Professional who accepts your Request, we will notify you with information about the Home Service Professional, which may include the Home Service Professional's current location in the Premises. You acknowledge and understand that the first Home Service Professional who accepts your Request for a Home Service may be the only Home Service Professional to perform the Home Service. You understand that once a Home Service Professional accepts your Request, we will notify you with information about the Home Service Professional, which may include the Home Service Professional's name, customer service rating, and estimated time of arrival. You will also be able to contact the Home Service Professional directly through the App.
By making a Request, you represent and warrant that you have the right to grant the Home Service Professional access to the at Premises where the Home Service is to be performed. You agree that you will be present at the Premises or will have a representative present at the Premises at all times while the Home Service is being performed. You agree that you shall not assist the Home Service Professional or otherwise participate in the Home Service job in any way that BridgeWork shall have no liability to you for any damages or losses, including any personal injury or property damage, that may arise from your participation in the job.
There are two timelines available to Requesting Users: (i) "On-Demand", and (ii) "Later". We will take reasonable efforts, but are under no obligation, to connect you with a Home Service Professional who is available to provide the Home Services provided in your Request, subject to the condition: the Home Service requested, the availability of Home Service Professionals willing to accept the Request, and the location of the Premises. We do not guarantee that a Home Service Professional will be available or willing to accept a Request prescribed for the respective service category, or at all. Any references within the Service to a Home Service Professional being rated, verified, vetted, licensed (where applicable) or insured, or to language only indicates that the Home Service Professional has completed our registration and vetting process and does not endorse, certify, or guarantee any User or their identity, trustworthiness, suitability, or ability to provide the Home Service. When interacting with other Users, whether Home Service Professionals or Requesting Users, you should exercise due diligence and caution and common sense. YOU ACKNOWLEDGE AND AGREE THAT YOUR INTERACTIONS WITH HOME SERVICE PROFESSIONALS AND OTHER USERS ARE SOLELY BETWEEN YOU AND SUCH USERS, WHETHER ONLINE OR OFFLINE, OR ANY USER OF THE SERVICE AND YOU HEREBY RELEASE THE BRIDGEWORK COMPANIES AND OUR AFFILIATES OR LICENSORS FROM ANY AND ALL CLAIMS, DEMANDS, AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SERVICE.
A Requesting User may cancel a Request without penalty before reaching a notification that a Home Service Professional has accepted the Request. Requesting Users must follow the cancellation procedures as provided in the Guidelines (https://intercom.help/bridgework). Any cancellations made in violation of the Guidelines will incur late fees, and or penalties, as provided herein or as we determine, in our sole discretion. All cancellation fees will be provided in the Guidelines. We reserve the right to change, modify, increase, or decrease the amount and terms of the cancellation fees in our discretion from time to time. If we choose to do so, we will notify you by posting the update to the Website.
i. Cancelling On Demand Jobs
A Requesting User may cancel and will not be charged a cancellation fee for cancellation before the Home Service Professional departs his or her location for the Premises or if the Home Service Professional does not arrive at the Premises within the time period prescribed for the Job. A Requesting User may cancel but will be charged a cancellation fee for cancellation after the Home Service Professional has departed for the Premises. A Requesting User may not cancel a job once the Home Service Professional has arrived at the Premises and has notified the Requesting User of his or her arrival.
ii. Cancelling Later Jobs
A Requesting User may cancel and will not be charged a cancellation fee for cancellation made before four hours prior to the start of the appointment window or if the Home Service Professional does not arrive at the Premises within the time period prescribed for the Job. A Requesting User may cancel and will be charged a cancellation fee for cancellation made after four hours prior to the start of the appointment window. A Requesting User may not cancel a job once the Home Service Professional has arrived at the Premises and has notified the Requesting User of his or her arrival.
e. Cancellation by a Home Service Professional
A Home Service Professional may cancel a job within a grace period as provided in the Guidelines after Accepting the Job or in extenuating services. If a Home Service Professional cancels your Job, we will take reasonable efforts to match your Home Service Request with an alternate Home Service Professional but is under no obligation to do so.
In consideration of your use of the Service, you agree to: (a) provide us with accurate, current and complete information about you as may be prompted by any registration forms on the Service ("Registration Data"), and (b) maintain and promptly update the Registration Data, and any other information you provide to us, to keep it accurate, current and complete. We reserve the right to reject any registration form in our sole discretion. You must be at least the age of majority in the jurisdiction in which you reside to register as a User or the age of majority in the jurisdiction in which you reside to provide Registration Data and to use the Service. You may not register on behalf of a company or other legal entity unless you are authorized to do so. You must provide accurate proof of your age. If you are unable to provide proof of your age, we reserve the right, at our sole discretion, to halt your registration. You may register on behalf of a company, however, by doing so you represent and agree that by providing Registration Data you are authorized to do so and that you are authorized to bind the company or other legal entity to this Agreement. When you successfully register for a User Account, you will, provide account information (your "User Account") including (but not limited to) your personal information, mobile telephone number, and credit card information. By registering for a User Account, you will create a password and be given access to your User Account. You hereby agree to be fully responsible for: (v) immediately updating your User Account to account for any change in Registration Data, (vi) all use of your User Account, whether or not authorized by you, (vii) maintaining the confidentiality and security of your User Account, (viii) immediately notifying us of any unauthorized use of your User Account.
Requesting Users contract directly with the Home Service Professionals. We will not be a party to any agreements or contracts for Home Services. We act to coordinate, payments between Requesting Users and the Home Services Professionals but do not act as a prime contractor for the Home Services and nothing in our involvement in the payment process makes us responsible for the Home Services provided or performed.
We set the rates for Home Services (the "BridgeWork Rate"), which may be provided to you during your Request process. The BridgeWork Rate excludes any materials required by the Home Service Professional to complete the Home Service. You acknowledge and agree that the cost of materials will be in addition to the respective BridgeWork Rate. We reserve the right to modify or update the BridgeWork Rates at any time and in our sole discretion. When submitting a Request for a particular Home Service, we may provide you with the BridgeWork Rate and are under no obligation to provide you with the BridgeWork Rate.
You understand and agree that there is a minimum charge set for each Home Service (the "Minimum Charge"). We reserve the right, in our sole discretion, to modify or update the Minimum Charge for your Job, other than as provided herein. You understand that we may only the Minimum Charge to the Job if the Home Service Professional arrives at the Premises prior to any cancellation and within the grace period as set out in the Guidelines (https://intercom.help/bridgework). If we choose to apply the Minimum Charge, we may consider the cost of materials for our own determination of whether to apply the Minimum Charge.
Requesting Users will be responsible for paying the invoice for each Home Service (the "Invoice"), which will include the pricing terms of the Home Service agreed to between the Requesting User and the Home Service Professional. By submitting a Request, you agree that you will pay for all Home Services requested (including all materials, taxes and late fees, as applicable) (the "Home Service Payment") that you request through the Service. The Home Service Payment amount will be largely based on the information you provide to us about the Home Service requested. You acknowledge and agree that you are solely responsible, in our sole discretion, for determining the Home Service Payment amount and any agreement you make directly with the Home Service Professional regarding the cost of materials or any other fees. The Home Service Payment amount will be largely based on the information you provide to us about the Home Service requested. You acknowledge and agree that you are solely responsible for the timely payment of all Home Service Payments. The Home Service Payment is non-refundable, unless otherwise determined in our sole discretion. You further agree that you are responsible for the timely payment of all Home Service Payments and that the Home Service Payment made is non-refundable, unless otherwise determined in our sole discretion. If you are enrolled in the BridgeWork User Protection Plan (as defined herein). You may use Promotional Credits (as defined below) available in your User Account, if any, as full or partial payment for the Home Service Payment under the terms of this Agreement. You further agree that you are responsible for the timely payment of all Home Service Payments and that the Home Service Payment made is non-refundable, unless otherwise determined in our sole discretion, but are under no obligation to place a hold on any Home Service Payment. If your payment method fails, for any reason, you agree to pay the full Home Service Payment amount due within 7 days of the date it before the Home Service is completed as set out in the Guidelines. You further agree that you are responsible for the timely payment of all Home Service Payments and that the Home Service Payment made is non-refundable, unless otherwise determined in our sole discretion. You may use Promotional Credits (as defined below) available in your User Account, if any, as full or partial payment for the Home Service Payment under the terms of this Agreement or restrictions attached to the Promotional Credits.
Users are required to provide their credit card or bank account details (as specified in any registration forms provided when registering for your User Account. By doing so, you authorize us to provide this information to a third party payment processor (the "Payment Processor") we retain. You acknowledge and agree that the terms of the Payment Processor will govern your agreement and interaction with the Payment Processor and that our terms and policies do not govern and that we have no control over the Payment Processor. You should review the applicable terms and policies of the Payment Processor, including its privacy and data handling practices, for any impact on the Payment Processor.
We may charge Users a fee for accessing the Website, downloading the App, using the App, posting Requests, booking Home Services, and reviewing Home Services provided by Home Service Professionals. We reserve the right to introduce or change, or change a service fee ("BridgeWork Fees") for certain features of the Service or for Users at any time. We will provide you with notice of any new or additional BridgeWork Fees by posting to the Website, App, or notification to your User Account. If you choose to terminate your User Account after notification of any new or additional BridgeWork Fees, you may do so, subject to a 90 day period, after which such BridgeWork Fees will be applied to your User Account, if applicable.
Except for applicable Taxes indicated on your Invoice, we do not collect or remit any taxes for any Home Service Payments received by Home Service Professionals. The payment rates used for computing Home Service Payments to Home Service Professionals are inclusive of any and all applicable federal, provincial, state, local, or other fees or Taxes owed by such Home Service Professionals. You acknowledge and agree that you are solely responsible for complying with all tax laws and regulations relating to your use of our Service and that in no event will we be liable to you or indemnify you from and against any tax, liability, claim, demand, damages, costs and expenses, including reasonable attorney's fees, arising out of or in connection with any claims for Taxes by any Revenue Agency or any Tax Authorities related to your use of the Service.
We may, from time to time and in our sole discretion, provide certain promotional credits ("Promotional Credits") to Users. There is no guarantee or warranty of any kind that you will receive any such Promotional Credits. We reserve the right to activate, modify, or cancel Promotional Credits at any time, in our sole discretion and without notice to you. Promotional Credits are non-transferable, have no cash value, and will expire no later than 90 days from the date issued to your User Account.
Without limiting Section 10:
Trust is an important part of the Service. While using the Service, you agree not to:
i. if you are a Requesting User, submit a Request that you do not intend to have completed by a Home Service Professional or that you do not intend to pay for;
ii. if you are a Home Service Professional, accept a Request that you do not actually wish to accept or complete, or that you are not skilled, licensed (where applicable) or competent to complete;
iii. recruit or otherwise solicit any User or Home Service Professional to join third-party services or websites that are competitive to BridgeWork or to use our Services to obtain work or Home Services outside the provision of our Service; or
iv. use the Service to "stalk", harass, threaten, intimidate, harm, cause a nuisance to, annoy, or inconvenience any other User of the Service or collect or store any personally identifiable information about any other User other than for purposes of transacting a Home Service.
While using the Service, you further agree not to request, offer, negotiate, or complete any portion of a Home Service that:
i. would violate, or lead to the violation of, any applicable local, provincial, territorial, national, or international law or regulation;
ii. enCourage or facilitate illegal activity, pornographic or obscene services including sexual and escort services, offers and solicitations of prostitution, and pornography;
iii. you have no legal right to request or perform; or
iv. would be considered, in any way, to form part of a lottery, raffle, sweepstakes, affiliate marketing scheme, multilevel marketing, pyramid scheme, or be otherwise prohibited or restricted by this Agreement.
End of Terms and Conditions (Last Updated: November 2025)